Three Access Levels for Your Complete Voice Operations
Call Clutch provides role-based access designed for every participant in the voice supply chain — from publishers generating traffic to agents closing deals.
Publisher Access
Who it's for: Affiliates, lead generators, and media buyers sending call traffic into the system.
What they control:
- ✓Campaign performance tracking and earnings monitoring
- ✓Assigned phone numbers and routing configuration
- ✓Real-time reporting dashboards showing traffic quality, payouts, and lead progression through sales stages
- ✓Campaign setup details for all traffic they generate
- ✓Custom dashboards showing lead quality and sales outcomes by source
Key capabilities: Publishers can view their campaign performance, track payouts, monitor the quality of calls they're sending to buyers, and see which of their leads are progressing through sales stages — all through a dedicated interface focused on traffic generation metrics and revenue optimization.
Administrator Access
Who it's for: Operations leaders who oversee performance, compliance, and platform-wide optimization.
What they control:
- ✓Complete system configuration including campaigns, routing, users, and billing
- ✓Approval process for IP address agent login
- ✓Publisher and destination management with pricing rules
- ✓Agent permissions and access controls
- ✓Platform-wide settings and integrations
- ✓Comprehensive analytics across all campaigns, publishers, and users
- ✓Built-in CRM configuration including custom sales stages
- ✓Publisher-agent performance analytics
- ✓Revenue optimization insights
Key capabilities: Administrators have full system access to configure the entire voice operation, from managing traffic sources to setting up complex routing logic across multiple campaigns and teams. They can see the complete picture of publisher performance, agent conversion rates, and revenue by source.
Agent Access
Who it's for: Sales agents, call center reps, and support teams working directly in the dialer.
What they control:
- ✓Inbound and outbound call handling
- ✓Call notes, disposition, and CRM updates
- ✓Sales stage management with one-click updates
- ✓Lead and customer history with publisher attribution visible
- ✓Personal performance metrics
- ✓Real-time visibility into lead source and quality
Key capabilities: Agents get a focused, streamlined interface with everything they need to handle calls efficiently — caller history, scripts, real-time call controls, publisher information, and sales stage tracking — while maintaining appropriate permission boundaries.
Access Console
All three user types are managed through Call Clutch's Access Console, which provides:
- ✓Granular role-based permissions
- ✓Team and department hierarchies
- ✓Activity logging and audit trails
- ✓Security controls and session management
- ✓Custom dashboard configuration per role
- ✓Publisher attribution visibility settings
