Simple, Transparent Pricing
No setup fees. No hidden costs. Build the exact contact center you need with a "pay-only-for-what-you-use" model.
Platform Fees
The foundation of your voice operation.
System Fee
Includes: Full access to the Call Clutch platform, advanced routing logic, built-in CRM with sales lifecycle tracking, Activity Console, comprehensive reporting, and admin tools.
Agent Seats
Includes: Unified agent desktop with softphone, scripts, caller history, CRM integration, and sales stage management.
Usage Rates (Pay-As-You-Go)
Standard telephony rates for inbound and outbound traffic.
Voice Minutes
- $0.04 per minute – Local Inbound
- $0.05 per minute – Local Outbound
- $0.05 per minute – Toll-Free Inbound
- $0.06 per minute – Toll-Free Outbound
Phone Numbers
- $3.00 per month – Local Numbers
- $4.00 per month – Toll-Free Numbers
Advanced Performance Add-Ons (A La Carte)
Enhance your human workforce with modular enterprise infrastructure powered natively by AWS.
AI Real-Time Analytics & QA Auto-Scoring (Amazon Contact Lens)
- $0.03 per minute (Real-Time Only)
Strategic Outcome: Move from reactive post-call sampling to 100% active operational control. Processes live call audio to instantly generate automated QA scorecards visible to agents the second a call ends, tracks customer sentiment changes in milliseconds, and triggers real-time supervisor inbox alerts the moment a conversation goes off-script or misses a critical disclosure.
AI Real-Time Agent Guidance & Copilot (Amazon Q)
$40.00 per agent / month
Strategic Outcome: Turn every new hire into an elite closer from day one. Acting as an intelligent on-screen teleprompter, Amazon Q listens live to stream context-aware answers, dynamic objection-handling rebuttal scripts, and smart compliance checklists that automatically check themselves off as the agent speaks—eliminating dead air, script drift, and high-value customer hold times.
Real-Time Agent Guardrails & Redaction (AWS Engine)
$0.015 per minute
Strategic Outcome: Protect your brand and your agents. This inline layer listens to live calls to detect and visually redact sensitive data (social security numbers, credit card info, bank details) from agent screens, call recordings, and transcripts in real time—ensuring absolute PCI-DSS and HIPAA safe harbors.
Voice ID (Biometric Verification)
$0.025 per authentication transaction
Strategic Outcome: Accelerate handle times by eliminating traditional security verification questions. Authenticate high-value customers within the first 3 seconds of natural conversation using non-invasive, encrypted biometric voiceprints to prevent social engineering fraud.
High-Velocity Outbound Campaigns
$0.01 per dial attempt
Strategic Outcome: Maximize agent utilization rates. Deploy high-volume automated dialing infrastructure for compliant outbound sales, callback loops, and lead-warming campaigns that connect agents only when a live human answers the line.
The “Ghost Queue” Optimization EngineBrowser Extension Plugin
- $1.00 per Standard Autopilot Connection
- $4.00 per Queue Engine Connection
Strategic Outcome: Force average agent wait times under 4 minutes. Operating entirely on autopilot, this system dynamically manages and balances high-volume third-party verification connections and holding queues—routing active line data with zero loss, bridging agents and verification parties to save wait time and drive more sales per day with a proprietary queue engine.
Compliant Voice Storage & Archiving
$0.01 per minute
Strategic Outcome: Maintain a secure, long-term searchable library of all platform audio. Built to satisfy strict corporate compliance requirements, allowing rapid search by keywords, agent ID, or specific compliance infractions.
Peer-to-Peer (P2P) Texting Platform
$0.03 per outbound / inbound message
Strategic Outcome: Give your workforce direct omni-channel capability. Conversational text messaging built directly into the agent desktop—used seamlessly by live agents to communicate with customers and automatically broadcast critical digital paperwork, receipt data, and onboarding information via SMS the exact second a sale is marked closed.
Enterprise & High Volume
For operations running 100+ agents or high-volume traffic, contact our sales team for custom volume discounting.
Why Call Clutch Pricing?
Transparent
No surprises, no hidden fees
Scalable
Add agents, minutes, and numbers as your business grows
All-in-one
Routing, tracking, built-in CRM, analytics, and call management in a single dashboard
Modular
Choose only the advanced features you need
Efficient
Focus on calls and conversions, not managing complicated billing
Estimate Your Monthly Cost
Estimated monthly minutes:
Phone numbers needed:
Advanced Add-Ons:
Your Estimated Monthly Cost
$704.00
Frequently Asked Questions
Are there setup fees?
No. Get started instantly with $0 onboarding or activation costs.
Is there a minimum commitment?
No. All plans are month-to-month—cancel anytime.
How does pricing work as we scale?
Simple per-agent and per-minute pricing. No contracts, no surprise fees. Scale up or down monthly based on your needs.
What's included in the System Fee?
Everything you need to run a complete contact center: routing, tracking, built-in CRM with sales lifecycle management, reporting, analytics, campaign management, publisher/destination tools, and admin controls. Usage charges (minutes, numbers) and advanced add-ons are additional.
What if we need to add agents mid-month?
No problem. Agents can be added anytime.
Are there volume discounts?
Yes. Contact us for custom pricing if you're running 100+ agents or high-volume operations.
What AI features are included in the base plan?
The base plan includes access to the platform. AI features like Contact Lens transcription, sentiment analysis, Amazon Q agent assist, and Voice ID are available as optional add-ons priced individually.
Ready for a Command Center engineered for scalable growth?
Join the elite agencies and high-volume teams that traded integration friction for one unified, high-velocity platform.