Privacy Policy

2.1 Customer Account Data: We collect information necessary to establish and maintain your account, including your name, business address, email, and billing information.

2.2 Communications Data: We process data derived from the calls facilitated by our Services, which includes:

• Call metadata (duration, timestamps, and routing info).
• Audio recordings and AI-generated transcriptions.
• Lead information provided by you or your agents.

2.3 Biometric Identifiers: Our AI engines may process acoustic characteristics from voice recordings to generate summaries. You are solely responsible for obtaining explicit consent for the collection of any data classified as "biometric" in your jurisdiction.

3.1 Service Provision: We use your data primarily to deliver our AI sales tools, facilitate calls, and provide automated summaries.

3.2 Zero-Training Commitment: Unlike other providers, Call Clutch does not use your proprietary sales audio or customer-specific "Sales Secrets" to train our global AI models. Your data is siloed and used only for your specific account performance.

3.3 Compliance and Fraud Prevention: We may use account data to verify your identity ("Know Your Customer" protocols) and ensure compliance with the TCPA and other regulatory standards.

4.1 Service Providers: We share necessary data with third-party telecommunications carriers and cloud infrastructure providers (e.g., AWS) to execute the Services.

4.2 Legal Requirements: We may disclose your information if required by a valid subpoena or court order. Per our Terms of Service, you are responsible for any legal expenses incurred by Call Clutch in responding to subpoenas related to your account.

4.3 No Sale of Data: Call Clutch does not sell, rent, or lease its customer lists or lead data to third parties.

5.1 Consumer Consent: You warrant that you have obtained all necessary lawful consents from call recipients before interfacing with them via our AI agents.

5.2 Record Retention: You are required to maintain records of consumer "opt-in" consent for at least five (5) years and must provide them to Call Clutch within two (2) business days upon request.

5.3 PCI and Sensitive Data: You are prohibited from using the Services to store or capture highly sensitive data, such as Social Security Numbers (SSNs) or full credit card numbers, unless specifically authorized in writing.

6.1 Security Measures: We employ industry-standard encryption and security protocols to prevent unauthorized access or disclosure of your data.

6.2 United States Processing: By using the Services, you acknowledge and consent to your data being processed and stored within the United States, regardless of where you are accessing the Services from.