The Call Clutch Platform: Voice Technology Designed for High-Conversion Sales
A complete contact center platform built on Amazon Connect with outbound dialing, inbound routing, call tracking, built-in CRM, AI intelligence, and real-time analytics — all in one unified voice-focused system.
Maximize Agent Productivity with Intelligent Dialing
✓Multi-Mode Dialer: Predictive, progressive, power, and preview modes for different campaign types
✓Local Presence: Display local caller ID to improve answer rates
✓Smart Pacing: Auto-adjusts dial rate based on agent availability and connect rates
✓List Management: Segment by source, priority, time zone, lead score, or custom tags
✓Compliance Controls: Built-in list management, time-of-day rules, state-by-state logic
Get Every Caller to the Right Agent, Instantly
✓Dynamic Routing Engine: Full routing logic with skills-based matching
✓Skills-Based Routing: Match callers to agents by expertise, license, language, or performance
✓Queue Management: Priority routing, overflow handling, callback options
✓Smart Routing Logic: Route based on zip code, campaign source, caller history, or custom attributes
✓Sub-Second Connection: Route and connect calls from any source (web form, API, upload) in under 1 second
✓Real-Time Adjustments: Update routing rules without downtime
Manage Your Entire Sales Lifecycle in One Unified Platform
Call Clutch doesn't just route calls—it manages your entire sales lifecycle. Our platform includes a built-in, lightweight CRM purpose-built for high-velocity voice operations. Eliminate the gap between your lead sources and your sales outcomes with a system that tracks every milestone in one unified view.
✓Publisher-Level Attribution: Automatically credit every incoming lead or call to its original publisher. Know exactly which sources are driving your highest-quality traffic without manual data entry.
✓Custom Sales Stages: Effortlessly track prospects through your specific funnel—from "New Lead" and "Qualified" to "Contract Sent" and "Sale Closed."
✓Individual Agent Tracking: Monitor performance at the agent level. See which team members are closing leads from specific publishers and optimize your routing based on proven conversion data.
✓Real-Time Dispositioning: Agents can update sales stages and outcomes with a single click during or after a call, instantly feeding data back into your reporting dashboards.
✓Revenue-Focused Optimization: Identify your most profitable publisher-agent combinations, allowing you to scale winning campaigns and coach your team with precision.
✓Role-Based Transparency: Custom dashboards give publishers visibility into their lead quality while providing administrators the tools to manage the entire sales floor.
Why This Matters
Traditional contact centers force you to stitch together separate systems for dialing, tracking, and CRM—creating data delays and attribution gaps. Call Clutch unifies these functions so you can see in real-time which publishers send the best leads, which agents close them most effectively, and where your highest ROI opportunities exist.
Know Exactly Which Campaigns Drive Revenue
✓Dynamic Number Insertion (DNI): Automatically assign unique numbers to campaigns and keywords
✓Source Attribution: Track calls back to specific ads, keywords, channels, and landing pages
✓Conversion Event Tracking: "Call Started," "Call >5 Min," "Quote Requested," "Sale Closed"
✓ROI Analytics Dashboards: See which marketing spend drives actual revenue, not just calls
✓Ad Platform Integration: Push call conversion data to major advertising platforms for automated bid optimization
✓Publisher Performance Tracking: Monitor traffic quality, volume, and payouts by source
Automate QA, Coaching, and Compliance Oversight
✓Sentiment Analysis: Identify frustrated callers or hot leads ready to buy
✓Automated QA Scoring: Grade all calls on keywords, tone, script adherence, and outcomes
✓Agent Assist: Real-time prompts and suggestions during live calls via Amazon Q
✓Call Summarization: Auto-generate notes and action items for CRM
✓Keyword Spotting: Identify high-value phrases and coaching opportunities
✓Voice ID Biometrics: Secure customer verification using unique voiceprints
Connect Your Entire Stack
✓Native Integrations: Leading CRM platforms plus custom APIs
✓Click-to-Dial: One-click calling from any CRM record
✓Screen Pop: Auto-display caller info, history, and context when phone rings
✓Dynamic Scripting: Scripts adapt based on campaign, lead type, agent, or caller responses
✓Disposition Automation: Auto-log call outcomes and trigger next actions
✓Webhook Support: Real-time data push to external systems
Real-Time Visibility, Data-Backed Decisions
✓Dashboard: Summary of call performance and revenue at a glance
✓Live Dashboards: Real-time queue status, agent states, call outcomes, conversion rates
✓Campaign Reports: Measure performance and efficiency of each campaign
✓Publisher Reports: Track traffic quality, volume, and payouts by publisher
✓Destination Reports: Show call outcomes and conversion metrics for each buyer
✓Agent/Team Reports: Monitor agent activity, productivity, and KPIs
✓CPA Sales Reports: Break down cost-per-acquisition results and profitability
✓Call Recording Library: Search, filter, tag, and review calls for training and compliance
✓Custom KPI Alerts: Get notified via various channels when metrics cross thresholds
✓Activity Console: Real-time, searchable log of every action across the platform
Powerful Tools for Publishers, Agencies, and Sales Teams
✓Claim Console: Reserve and manage inbound numbers for routing
✓Static Pool: Fixed phone numbers assigned to specific campaigns or partners
✓Dynamic Pool: Automatically rotating number pools for attribution and tracking
✓Campaigns: Create, configure, and manage inbound or outbound campaign settings
✓Publishers: Onboard and manage traffic sources with controls and payout rules
✓Destinations: Configure buyer endpoints, routing rules, and delivery logic
✓Clutch Save: AI-powered call recovery system to recapture missed or abandoned calls
Empower Agents, Support Managers
✓Unified Agent Desktop: Softphone, scripts, caller history, and CRM in one clean interface
✓Whisper/Barge/Monitor: Train agents live without disrupting caller experience
✓Warm Transfer: Pass calls smoothly with full context to specialists or closers
✓Call Notes & Tagging: Document conversations and categorize by outcome
✓Access Console: User roles, permissions, and system-wide access controls
✓Mobile Access: Manage campaigns and monitor performance from anywhere
