Security & Compliance

At Call Clutch, we understand that your sales data and customer voice interactions are your most valuable assets. Our platform is engineered with a "Security-First" architecture to ensure that every call, transcript, and AI insight is protected by enterprise-grade safeguards.

1. Data Encryption & Infrastructure

We utilize industry-leading encryption standards to ensure your data is unreadable to unauthorized parties, both in transit and at rest.

Encryption in Transit: All communications between your devices and our servers are encrypted using TLS 1.2+ (Transport Layer Security).
Encryption at Rest: All stored data, including call recordings and AI-generated summaries, is encrypted using AES-256 bit encryption.
Cloud Security: Call Clutch is hosted on world-class cloud infrastructure (AWS/Azure) that maintains physical security, climate control, and 24/7 monitoring at the data center level.

2. AI Governance & Privacy

As a leader in AI-driven sales technology, we adhere to strict AI ethical and security standards.

Zero-Training Guarantee: We operate a "Siloed Data" environment. Call Clutch does not use your proprietary sales calls or customer interactions to train our global AI models. Your business intelligence stays within your account.
Automated Redaction: Our systems are designed to identify and can be configured to redact sensitive information (such as credit card numbers) from transcripts to assist with your internal compliance needs.
Human-in-the-Loop: We advocate for and provide tools that support human oversight of all AI-generated outputs, ensuring accuracy and ethical engagement.

3. Telephony Compliance (STIR/SHAKEN & 10DLC)

We work closely with carrier partners to maintain the highest levels of trust in the telecommunications ecosystem.

Identity Verification: We implement STIR/SHAKEN protocols to verify caller ID information and reduce the likelihood of your calls being flagged as "Spam Likely."
Regulatory Alignment: Our platform features are built to assist users in complying with the TCPA (Telephone Consumer Protection Act) and the TSR (Telemarketing Sales Rule).

4. Access Control & Account Integrity

You have granular control over who accesses your Call Clutch environment.

Role-Based Access Control (RBAC): Assign specific permissions to team members so they only see the data required for their specific role.
Multi-Factor Authentication (MFA): We support MFA to provide an extra layer of security for your account credentials.
Audit Logging: (Available on Pro/Enterprise) Track account activity and access history to maintain a clear audit trail of how data is being used within your organization.

5. Regulatory Readiness

While we are a Wyoming-based entity, our security framework is designed to align with global standards:

SOC 2 Awareness: Our internal processes are designed with SOC 2 Type II principles in mind (Security, Availability, and Confidentiality).
GDPR/CCPA Readiness: We provide the tools necessary for you to fulfill "Right to be Forgotten" and data access requests from your customers.

6. Reporting a Vulnerability